FAQ

Frequently Asked Questions.

 

Can I track my order?

Once the tracking number is available, we will email you. Or you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email box so that we could contact you.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail (kmileye@hotmail.com)with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

What is the estimated date of delivery?

Please be informed that once the order is placed it takes 1-2 business days to get dispatched from our warehouse and the dispatched order will be delivered within 5-6 business days.
Note: These shipping times are merely estimates. While we will try to deliver your order as quickly as possible, please note that the orders placed during promotional periods and special events may require longer shipping times.

Do you have a COD option?

Unfortunately, We Do not have COD option. Please proceed with Paid order, your payments will be safe and secure.

Can I modify the address after the order is purchased?

Yes, you can modify the address before the order is shipped, but once it is shipped, we will not be able to make any changes.
Kindly contact Customer support for editing/cancellation of orders.

What if my parcel is returned to the warehouse?

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable, it will be returned to the warehouse. Once we receive your returned parcel, we will contact you and confirm if the product has to be reshipped or process a refund and we will proceed accordingly. If you want refund

Payment successful, but not received the order confirmation email/ message.

Kindly do not panic. If you have properly placed your order on our website or through App, be rest assured, it can be surely tracked.

1. Kindly check if you have entered the correct email address
2. Sometimes, the payment may be held by the bank for reasons unknown to us. Once we get payment confirmation from the bank, the order will be successfully placed.

How to download the invoice?

Kindly contact customer care team. They will share the invoice.

What should I do if I accidentally place an order for the wrong product?

In that case, kindly contact the customer and send the product to the below address. Please make sure the product is not damaged in transit and it is well packed.

Is there any cancellation fee?

Please contact us via e-mail (kmileye@hotmail.com), if the order is unshipped, then the customer service will help you, if shipped out, then sorry.

What if the product I want is out of stock?

You can register your email address on the product page to get notified once the item is restocked